|
|
 |
Frequently Asked Questions
-
When is payment due?
A 25% non-refundable deposit is due at time of booking.
The remaining balance is due at the time we show up and
set up, unless other arrangements are made PRIOR to
event.
-
What form of payments do you take?
We take Cash, money orders and
checks. We charge $30.00 on all return checks. If paying
by check your contract must be paid in full with in 10
business days of your event date.
-
What do I need to do if my group is tax exempt?
You must provide a signed copy of your tax exempt
certificate either with your deposit, or at the time of
final payment. Sales tax will not be refunded after the
payment is made.
-
Do you require power?
JK TANK RENTAL requires power for each item. Power is
the customer's responsibility. We provide the needed
cords for running power to equipment
(100 foot max.) We DO
NOT rent generators. But for your convenience should
you need them you could contact Donnie at TRUE VALUE at
304-230-1173. Just let Donnie know you are renting items
from JK TANK RENTAL and he will take care of you. For a
list of specific power requirements, see the link to
each piece of equipment you are interested in.
-
What do you do in case of bad weather? *
Our company is all about SAFETY for everyone on
our equipment, therefore the following statements must
be understood. *If we set up and we are ready to start
but weather conditions prohibit us to run and/or *We
start and the weather turns bad, we will make every
attempt to get your event in. Sometimes this could mean
waiting a few extra minutes to see if the weather is
going to pass. We can operate in most all weather, but
CANNOT operate during rain or
high wind. We will however, try to
wait it out if possible. At this time there will NOT be
any REFUNDS.
-
How soon should I book my event?
We will take bookings up to but no more than one year in
advance. We recommend booking as soon as you know for
sure what you want and when you want it.
-
How soon do I need to call to cancel any part or my
entire event?
We require a 2 weeks notice. Failure to give a 2 weeks
notice could result in full payment due. Once you book
your event with us, it is considered booked even if you
fail to return your contract and deposit. Failure to
return your contract and deposit could result in an
additional charge of $100.00. Please return all
contracts and deposit within the 15 days as required.
-
What happens to my deposit if I cancel?
You have up to 3 months to use it for another party. If
you fail to book another event within the 3 months, you
will forfeit your deposit.
-
Insurance and licensing:
• In accordance with state regulations, JK TANK Rental
maintains proper insurance, safety inspections and
licenses.
• To ensure that all State regulations are followed, all
inflatable rides and attractions will be set up by JK
TANK Rental personnel.
-
Do you have party items like Plates, Hats, Table
Coverings?
We recommend buying all your party items at the
PAPER SHACK.
304-242-9535 or online @
www.papershack.net
Tell them JK Tank Rental sent you.
Don't see your
question here, call us at 304-242-1576
We are located in Wheeling, West Virginia and rent throughout the
Ohio Valley region.
|
|
|
